Privacy Policy

1. Who We Are (Data Controller)

Smart Work Point Pty Ltd ("we", "us", or "our"), located at 42 Church Road, Seaton VIC 3858, Australia, operates the website smartworkpoint.click and serves as the data controller responsible for the personal information you submit to us.

2. Information We Collect

We collect only information necessary to deliver educational workshops, provide advisory services, and respond to facility audit requests:

• Contact Information: Your full name, email address, telephone number, and company or trading name.
• Course & Technical Requirements: Your selected workshop intake, preferred session dates, current hardware models in use (e.g., Antminer S19, Whatsminer M30), and facility electrical capacity.
• Communications: Records of questions or specific diagnostic queries sent via our contact forms, email, or telephone.
• Technical Website Data: Aggregated, non-identifying browser data such as anonymized IP address, browser type, and operating system collected via essential and privacy-focused analytics cookies.

3. How We Use Your Information

We use your information exclusively for legitimate educational and engineering business purposes:

• Processing your workshop enrollment applications and reserving assigned laboratory workstations in Seaton.
• Conducting preliminary technical assessments to prepare diagnostic jigs and test materials suited to your hardware.
• Issuing formal invoices, enrollment confirmations, and workshop logistical notices.
• Responding to on-site audit briefs and scoping travel requirements.
• Maintaining laboratory safety records and course completion certifications.

4. Data Retention

We retain customer contact records, enrollment details, and completed workshop certifications for up to 7 years in compliance with Australian statutory tax, accounting, and legal requirements. Technical inquiries that do not lead to an active booking or audit engagement are purged after 24 months.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third-party marketing firms. We disclose information only to trusted service providers who assist our operations (such as Australian accounting platforms, secure cloud hosting providers, and email communication delivery services) under strict confidentiality obligations.

6. International Data Transfers

Our core database and workshop operations are hosted within Australian data centres. Where third-party service providers (such as transactional email delivery or DNS infrastructure) process data across international borders, we ensure adequate data protection safeguards consistent with the Australian Privacy Principles.

7. Your Rights under Australian Privacy Law

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate, outdated, or incomplete information.
• Request the deletion of your personal data, subject to statutory retention obligations.
• Opt out of non-essential communications at any time.

8. Security Safeguards

We maintain industry-standard physical, electronic, and procedural safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. All web communications across smartworkpoint.click are encrypted using Transport Layer Security (TLS 1.3).

9. Contact the Privacy Officer

To exercise any of your privacy rights or submit an inquiry regarding data handling, please contact:
Privacy Officer — Smart Work Point Pty Ltd
42 Church Road, Seaton VIC 3858, Australia
Email: hello@smartworkpoint.click
Phone: 0409 728 615